Refund Policy

At FELVARION, transparency and fairness define every transaction. This Refund Policy outlines eligibility, timelines, procedures, and conditions applicable to purchases made through felvarion.quest.

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Eligible Items for Refund

Unused Physical Products

Items returned in original condition, unused, and in original packaging with proof of purchase.

Damaged or Defective Goods

Products that arrive damaged or defective may qualify for refund or replacement upon verification.

Incorrect Orders

Items mistakenly shipped or billed incorrectly by FELVARION are eligible for corrective refund.

Service Cancellations

Certain services canceled within the approved window may qualify for partial or full reimbursement.

Refund Timeframe

Refund requests must be submitted within 14 calendar days from the date of delivery or service confirmation.

Once approved, refunds are processed within 7–10 business days to the original payment method.

Processing times may vary depending on financial institutions or payment providers.

Refund Procedure

1. Submit Request

Email our support team with your order number, detailed reason, and supporting documentation.

2. Review & Verification

Our team evaluates eligibility and may request additional clarification or photographic proof.

3. Approval Notification

You will receive written confirmation of approval or denial within 3–5 business days.

4. Refund Issued

Approved refunds are credited using the original payment method within standard processing time.

Conditions

  • Proof of purchase is mandatory for all refund requests.
  • Items must not show signs of misuse, alteration, or unauthorized modification.
  • Shipping fees are non-refundable unless the error is caused by FELVARION.
  • Return shipping costs may be the responsibility of the customer unless otherwise agreed.

Non-Refundable Items

  • Customized or personalized products.
  • Digital downloads after access has been granted.
  • Final sale or clearance items marked non-returnable.
  • Services already fully rendered or completed.

Contact Information

FELVARION

Website: felvarion.quest

Email: [email protected]

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC)